At PicShop, we strive to provide you with a seamless and satisfying experience when purchasing our AI-generated images. While we are confident in the quality of our products, we understand that issues can occasionally arise. Below are the conditions under which we offer refunds and important details about the refund process.
Eligibility for Refund
You may be eligible for a refund under the following circumstances:
- Corrupted or Defective File: You purchased an AI-generated image, and upon downloading it, you find that the file is corrupted, defective, or otherwise unusable.
- No Download or Access: You have not downloaded or accessed the image after purchase, and you request a refund within 14 days of the purchase date.
Non-Refundable Situations
Refunds are generally not provided for the following reasons:
- Change of Mind: If you change your mind or are dissatisfied with the product, we typically do not offer refunds. However, we may consider exchanges or credits on a case-by-case basis.
- Downloaded or Accessed Product: If you have already downloaded or accessed the purchased image and it is not corrupted or defective, refunds will not be granted.
- Late Refund Requests: Requests made after the 14-day period from the purchase date will not be eligible for a refund.
Requesting a Refund
If you believe you qualify for a refund, please contact us by email at support@picshopai.com with the following details:
- Order Number: Include your unique order number so we can quickly locate your purchase.
- Reason for Refund: Provide a clear explanation of the issue, such as why the file is unusable or why you are requesting a refund.
- Supporting Documentation: If applicable, include screenshots or detailed descriptions that demonstrate the problem (e.g., corrupted file or inability to access).
Refund Process
Once your refund request is received, our team will review the case within 3-5 business days. If approved, we will initiate the refund through the same payment method you used during the original purchase (Visa or MasterCard). Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment processor’s policy on handling refunds.
Exceptions and Special Considerations
In cases where a refund is not possible but you remain dissatisfied with your purchase, we may offer alternative resolutions, such as:
- An exchange for a different AI-generated image of equal value.
- A store credit to be used for future purchases.
We are committed to ensuring a positive customer experience and are happy to work with you to find a fair solution when issues arise.
For any additional questions or concerns, please don’t hesitate to reach out to our customer support team at support@picshopai.com.